> ## Documentation Index
> Fetch the complete documentation index at: https://docs.veromerchants.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions from merchants about digital receipts

> [accordion] Do digital receipts cost extra?
>
> No. Digital receipts are included with every Vero Merchants plan, including the free Starter plan. See [pricing](https://veromerchants.com/pricing).

> [accordion] What do I need to do to turn them on?
>
> Connect your POS from the [POS integration guides](https://docs.veromerchants.com/pos-plugins/overview.md). Receipts start going out automatically.

> [accordion] Does it slow down checkout?
>
> No. Receipts are built and sent in the background after the payment is approved. Your checkout doesn't wait for them.

> [accordion] Do I need to change how my receipts look?
>
> No. Vero uses the itemized sale data your POS already records.

> [accordion] Do my customers need to do anything?
>
> No. If their bank supports digital receipts, the receipt appears in their banking app. Customers whose bank doesn't support them yet keep getting paper or email receipts as before.

> [accordion] Can I still read a receipt after it's sent?
>
> You still have your own sales records in your POS. The copy sent to the customer is locked so only they can open it.

> [accordion] Do I have new data privacy obligations?
>
> No new ones for the receipts themselves. You can't open the locked copies, so there's no new store of customer data for you to protect. Check with your own advisers about your local rules.

> [accordion] How do returns work?
>
> The customer shows the receipt from their banking app. Its signatures show that it came from your business and hasn't been changed.

> [accordion] Does it work for online sales?
>
> Yes. Receipts go to the banking app the same way for online and in-store purchases.

> [accordion] What if my POS isn't listed?
>
> Email [hi@veromerchants.com](mailto:hi@veromerchants.com) and we'll work with you directly to get it connected.


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